Effective Date : 7 October 2026
Last Updated: 7 October 2026
These Terms & Conditions ("Terms") govern your access to and use of the StepUp by HiDoc website, learning management platform, courses, learning content, certificates and related services (collectively, the "Platform").
The Platform is operated by Infedis Infotech LLP, under the HiDoc brand ("HiDoc", "we", "us" or "our").
Email: vanshikapradhan@hidoc.co
Registered Office: Office 108, Suyog Center, Gultekdi, Pune, Maharashtra
By accessing, registering for or using the Platform, you acknowledge that you have read, understood and agreed to these Terms and the applicable StepUp by HiDoc Privacy Policy.
If you do not agree with these Terms, you should not access or use the Platform.
StepUp by HiDoc is an online learning management platform providing access to healthcare and professional education courses and related learning content.
The Platform may enable users to:
The exact features and functionality available through the Platform may vary from time to time.
2.1 The Platform is intended only for individuals who are 18 years.of age or older
2.2 By registering or using the Platform, you represent and warrant that:
2.3 HiDoc may refuse registration or restrict access where it reasonably believes that a user does not satisfy the eligibility requirements or has otherwise breached these Terms.
3.1 Learner registration and authentication are currently based primarily on a mobile number and OTP. An email address is not required for initial learner registration.
3.2 You are responsible for providing your own valid mobile number and maintaining access to the mobile number used for your account.
3.3 OTPs and account access credentials are personal to you and must not be shared with any other person.
3.4 You must not:
3.5 You must promptly notify HiDoc if you become aware of unauthorised access to your account or any suspected security incident.
3.6 HiDoc may implement reasonable authentication, verification, rate-limiting and other security measures to protect user accounts and the Platform.
4.1 At the time of the current launch, the courses available on the Platform are being offered free of charge.
4.2 The free-access offering may be available for a limited period. The applicable duration or conditions may be communicated on the Platform.
4.3 Free access does not create a right to permanent or unlimited availability of any particular course, lesson, feature or content.
4.4 Subject to applicable law, HiDoc may:
4.5 If paid courses, subscriptions or other paid offerings are introduced in the future, the applicable pricing, subscription period, cancellation, refund and other material terms will be communicated to the user before completion of the relevant transaction.
5.1 Course access is personal to the registered learner and is subject to the applicable eligibility and access conditions.
5.2 HiDoc may restrict access to a course where:
5.3 Course access does not transfer ownership of any course material to the learner.
5.4 HiDoc does not guarantee that any particular course, lesson or feature will remain available indefinitely.
6.1 The Platform may contain educational, professional and healthcare-related learning material.
6.2 Unless expressly stated otherwise, such content is provided for general educational and informational purposes. .
6.3 Content available through StepUp does not constitute medical diagnosis, medical treatment, professional medical advice, legal advice, financial advice or any other professional advice to any particular individual.
6.4 Users must exercise their own professional judgment and, where appropriate, seek advice from a suitably qualified professional.
6.5 HiDoc does not represent or warrant that completion of any course will result in employment, promotion, professional registration, licensing, accreditation, academic credit or any particular professional outcome.
7.1 Where a course has a certificate associated with it, a certificate may be made available for download after the learner satisfies the applicable course-completion requirements.
7.2 Certificates are intended to acknowledge completion of the relevant StepUp course unless expressly stated otherwise.
7.3 StepUp certificates do not, by themselves, represent a government licence, statutory qualification, professional licence, academic degree, CME/CE credit, accreditation or other professional qualification unless expressly stated by HiDoc in writing.
7.4 Certificates are provided through the authenticated learner account for download only. StepUp does not currently provide a public certificate-verification service.
7.5 HiDoc may retain the minimum information necessary to administer certificates and comply with applicable legal requirements, subject to the retention requirements set out in the Privacy Policy and applicable law.
7.6 A certificate may be withdrawn, corrected or cancelled where it has been issued due to an error, fraud, misuse, breach of these Terms or failure to satisfy the applicable completion requirements.
8.1 All rights, title and interest in and to the Platform, including its software, design, branding, trademarks, logos, text, graphics, course materials, videos, presentations, documents, databases, interfaces and other content owned or controlled by HiDoc are and shall remain the property of HiDoc or the applicable rights holder.
8.2 Subject to any applicable third-party rights, the course content made available through StepUp is owned or controlled by HiDoc.
8.3 Subject to these Terms, HiDoc grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Platform and authorised course content solely for your personal educational use.
8.4 Without prior written permission, you must not:
8.5 Unauthorised use may result in suspension or termination of access and may give rise to legal remedies available to HiDoc.
You agree not to:
10.1 The Platform may permit learners to submit questions relating to courses or learning content.
10.2 Questions submitted through the Platform must be relevant to the relevant course or learning activity and must not contain unlawful, abusive, confidential or unnecessary personal information.
10.3 HiDoc may review, process and retain learner questions only to the extent reasonably necessary to respond to queries, provide support, operate the Platform, maintain necessary records and comply with applicable law.
10.4 HiDoc does not guarantee that every question will receive an individual response or that a response will be provided within a particular period.
11.1 The Platform may rely on external technical or operational services where reasonably necessary for its operation.
11.2 HiDoc will not identify individual external service providers by name in these Terms.
11.3 Where personal data is processed on behalf of HiDoc, such processing will be subject to appropriate contractual, technical and organisational safeguards and applicable legal requirements.
11.4 The use or configuration of external technical services may change from time to time as the Platform develops, subject to applicable law and the Privacy Policy.
12.1 The current launch is free and no payment is required for the currently available free courses.
12.2 HiDoc may introduce paid courses, subscriptions or other paid services in the future.
12.3 Before any paid transaction is completed, the user will be provided with the applicable price, subscription period and other material terms, including cancellation and refund terms where applicable.
12.4 Where paid functionality is introduced, payment transactions may be processed through an appropriate payment service provider.
12.5 Users must provide accurate information required for a payment transaction and must not use another person's payment credentials without authorisation.
13.1 HiDoc will use reasonable efforts to keep the Platform available and functional.
13.2The Platform may occasionally be unavailable or interrupted because of maintenance, upgrades, technical failures, network or internet issues, security incidents, force majeure events or circumstances beyond HiDoc's reasonable control.
13.3 HiDoc does not guarantee uninterrupted, error-free or continuously available access.
14.1 HiDoc implements reasonable technical and organisational measures intended to protect Platform data and systems.
14.2 HiDoc will maintain appropriate security controls having regard to the nature of the Platform, the personal data processed and applicable legal requirements.
14.3 Users acknowledge that no electronic system or transmission over the internet can be guaranteed to be completely secure.
14.4 Users must cooperate with reasonable security measures and promptly report suspected security incidents.
15.1 HiDoc may suspend, restrict or terminate a user's access where it is reasonably necessary, including where:
15.2 Where reasonably practicable and appropriate, HiDoc may provide the user with an opportunity to address the relevant issue before termination.
15.3 HiDoc may immediately restrict access where necessary to protect the Platform, users, confidential information, personal data or third-party rights.
15.4 Termination does not affect rights or obligations that accrued before termination or provisions which by their nature are intended to survive termination.
16.1 You are responsible for your use of the Platform and for compliance with these Terms.
16.2 To the extent permitted by applicable law, you agree to indemnify and hold harmless HiDoc, its affiliates and personnel from third-party claims, losses, liabilities, costs and expenses arising directly from:
16.3 Nothing in this clause requires you to indemnify HiDoc for losses caused by HiDoc's own unlawful conduct, fraud or wilful misconduct.
17.1 To the maximum extent permitted by applicable law, the Platform and its content are provided on an "as available" basis.
17.2 HiDoc does not warrant that:
17.3 Nothing in these Terms excludes or restricts any consumer right, statutory remedy or liability that cannot lawfully be excluded or restricted.
18.1 To the maximum extent permitted by applicable law, HiDoc shall not be liable for indirect, incidental, special, consequential or punitive losses arising from use of the Platform.
18.2 HiDoc shall not be responsible for losses caused solely by:
18.3 Nothing in these Terms excludes liability to the extent such exclusion is prohibited by applicable law.
19.1 HiDoc's collection and processing of personal data is governed by the StepUp by HiDoc Privacy Policy, as updated from time to time.
19.2 The Platform is designed to minimise the personal data collected from learners. Registration is primarily based on the learner's mobile number and OTP authentication.
19.3 By using the Platform, you acknowledge that personal data may be processed for the purposes described in the Privacy Policy and in accordance with applicable law.
19.4 The Privacy Policy forms an integral part of these Terms.
20.1 HiDoc may update these Terms from time to time to reflect changes in the Platform, applicable law, security practices or business model.
20.2 The updated version will be published on the Platform with the revised "Last Updated" date.
20.3 Where required by applicable law, HiDoc will provide additional notice or obtain consent before material changes take effect.
20.4 Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.
21.1 These Terms shall be governed by and interpreted in accordance with the laws of India.
21.2 Subject to applicable consumer protection laws and the jurisdiction of competent statutory authorities, courts having jurisdiction over the registered office of Infedis Infotech LLP shall have jurisdiction over disputes arising from these Terms.
21.3 Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer forum or authority having jurisdiction under applicable law.
22.1 These Terms may be accepted electronically through the Platform, including by clicking an acceptance checkbox/button or by registering for or using the Platform where such use constitutes acceptance under applicable law.
22.2 Electronic records relating to acceptance, registration and use may be maintained by HiDoc in accordance with applicable law.
If any provision of these Terms is held invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in effect.
Failure or delay by HiDoc in enforcing any provision of these Terms shall not constitute a waiver of its right to enforce that provision subsequently.
These Terms, together with the Privacy Policy and any additional terms specifically applicable to a particular course or paid service, constitute the agreement between the user and HiDoc concerning use of the Platform, except to the extent additional written terms expressly apply.
For questions concerning the Platform or these Terms:
Email: vanshikapradhan@hidoc.co
Registered Office: Office 108, Suyog Center, Gultekdi, Pune, Maharashtra
For privacy-related requests, please refer to the StepUp by HiDoc Privacy Policy.